Refund policy

Return policy

We want you to be delighted with your purchase from our store.  If you have any questions or issues with your recent purchase please message us at lisa.windinghome@gmail.com and we will get back to you as soon as possible.

Returns

We will offer you store credit for returns within 10 days if you have changed your mind or think that an item doesn't suit you or your home.     Items must be returned unused,  in original condition, with tags still attached.  We also require proof of purchase.    For hygiene reasons we cannot offer returns or exchanges on food products, swimwear, pierced jewellery, dummies and teethers.

Returns on online orders

 If you have changed your mind or decided that something doesn't suit you or your decor please contact us with 3 days of receiving your order and we can offer you a store credit.  Postage costs involved in returning an item will be at your cost.  We suggest you return the item with tracking.

Returns on sale items

Unfortunately we cannot offer refunds or store credit on sale, clearance or discount items due to the narrow sales window, except where an item is faulty.

Faulty items

We have sourced our items from quality manufacturers and hope that you don't ever purchase a faulty item.  However, if you do find an item is faulty after purchase we will refund you for the price of the purchase.  Please return your item to the store within 10 days of purchase with proof of purchase.  If you still want the item, we will work with you to help replace it with the manufacturer.  

Pre-order items

If we have ordered an item in especially for you we are unfortunately not able to offer a refund or exchange unless unless the item is faulty.